Shipping & Returns
Shipping (via DHL)
Shipping costs Germany
Packaging and shipping to addresses within Germany costs €6.90. Free shipping for orders over €50. Free returns within 14 days.
If the free shipping limit of €50 is exceeded in the case of a partial cancellation, the conditions for free delivery within Germany are no longer met. The shipping costs may therefore be invoiced subsequently.
Shipping costs Austria
For packaging and shipping to addresses in Austria we charge 14.50 € upon delivery.
Shipping costs France, Denmark, Netherlands, Luxembourg, Belgium, Monaco, Poland and Czech Republic
For packaging and shipping to addresses in France, Denmark, the Netherlands, Luxembourg, Belgium, Monaco, Poland and the Czech Republic, we charge €19.90 upon delivery.
Shipping costs England
For packaging and shipping to addresses in England we charge €46.00 upon delivery.
Shipping costs Italy, Spain and Sweden
For packaging and shipping to addresses in Italy, Spain and Sweden we charge €22.50 upon delivery.
Shipping costs Ireland, Finland, Greece, Croatia, Portugal, Romania and Cyprus
For packaging and shipping to addresses in Ireland, Finland, Greece, Croatia, Portugal, Romania and Cyprus we charge €29.00 upon delivery.
Shipping costs Switzerland
For packaging and shipping to addresses in Switzerland, we charge €28.00 upon delivery. Customs processing fees apply, which must be paid to the delivery service.
Delivery to Switzerland is more affordable using the MeinEinkauf.ch service. All information can be found at MeinEinkauf.ch . MeinEinkauf.ch will then handle all customs formalities and delivery to your door for a small fee. You'll receive your goods quickly, customs cleared, and at a reasonable price.
We do not ship to regions and countries other than those listed! Therefore, seamless worldwide shipping is not possible.
Delivery conditions
Unless otherwise stated, deliveries within Germany are made within 1–3 business days after receipt of the order. Outside Germany, the delivery time is approximately 2–10 days.
Deliveries to countries outside the EU (e.g. Switzerland) are VAT-free.
Payment terms
Payment is made via PayPal, direct debit (PayPal Plus), credit card (PayPal Plus), direct bank transfer or via Klarna.
PayPal
The invoice amount can be paid via the online provider PayPal. This requires registration with PayPal. You must also authenticate yourself with your login details and confirm the payment order to us (except for guest access, where applicable). Further information is provided during the ordering process.
Direct debit
As part of the PayPal Plus program, the option to pay by direct debit is offered as a direct selection below the PayPal payment method. Any credit checks will be performed by PayPal. Payment can also be processed without a PayPal account. When making a payment, you authorize PayPal to debit the amount from your bank account specified with PayPal. Further information will be provided during the ordering process.
credit card
As part of the PayPal Plus program, the option to pay by credit card is offered as a direct selection below the PayPal payment method. Payment can also be processed without a PayPal account. Further information is provided during the ordering process.
Direct bank transfer
If you pay by bank transfer, you will receive our bank details immediately after submitting your order. When making the transfer, please be sure to include your order number in the reference field. Your order will only be shipped after the payment has been received in our account. Please note that, depending on your bank, it may take between 2 and 4 business days for your payment to reach us. For payments from Austria, this time may be extended to up to 5 business days.
Klarna
When paying via Klarna, the claim is transferred to Klarna Bank AB. Any credit checks may be performed by Klarna. Payment is processed via Klarna. When making a payment, you authorize Klarna to debit the amount from your bank account specified with Klarna. Further information is provided during the ordering process. Information about Klarna can be found at www.klarna.com .
Amazon Payment
To pay with your Amazon account, you grant FENNEK access to the following account information: name, email address, postal code, and the delivery and billing addresses you select during the checkout process. Further information will be provided during the order process. Information about Amazon Pay can be found at https://pay.amazon.de/amazon-pay-nutzen . The Amazon Pay Terms of Use can be found at: https://pay.amazon.de/help/201751590
Cancellation policy
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of withdrawal, you must
WWS Metallformen GmbH
Managing Director: Alois Weigel, Christian Weigel, Regina Kurz
Im Gereut 10
D-76770 Hatzenbühl
Tel. +49 (0) 72 75 – 98 95 – 1234
Fax +49 (0) 72 75 – 98 95 – 15
info@fennek-grill.de
by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of revocation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return the goods promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract to:
FENNEK, Im Gereut 10, D-76770 Hatzenbühl
You must return or hand over the goods. This deadline is met if you send the goods before the expiry of the fourteen-day period. Returns from Germany are free of charge; outside Germany, you will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties, and functioning.
If the free shipping limit of €50 is exceeded in the case of a partial cancellation, the conditions for free delivery within Germany are no longer met. The shipping costs may therefore be invoiced subsequently.
End of the cancellation policy – as of 07/2025
Sample cancellation policy:
(If you wish to cancel the contract, please fill out this form and return it.)
To:
WWS Metallformen GmbH
Managing Director: Alois Weigel, Christian Weigel, Regina Kurz
Im Gereut 10
D-76770 Hatzenbühl
Fax +49 (0) 72 75 – 98 95 – 15
info@fennek-grill.de
I/we hereby revoke the contract concluded by me/us for the purchase of the following goods:
Ordered on:
Received on:
Name of consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only if notification is made on paper)
Date:
